Customer Feedback

If you wish to make us aware of a concern or suggestion, or leave a commendation for an individual or something you like in general, please click on one of the links below and fill out the form that appears. If the area you wish to comment on is not included in the list, please use the email form located at the bottom of the page under General Customer Feedback.

1.  Bus Operation
     - The manner in which the bus is being driven. Is the bus being driven safely? (too fast, rough stops and starts, obeying traffic laws, not maintaining schedule, etc.)

2.  CTrain Operation
     - The manner in which the CTrain is being operated. Is it being driven safely?  (too fast, abrupt starts and stops, etc.)

3.  Operator Conduct
     - Is the operator of the bus or CTrain helpful? (friendly, courteous, rude, etc.)

4.  Route and Schedule Information
     - Is the information you require easily accessible and accurate? Please specify the information source you used. (Web site, trip planning, schedules, Teleride, Call Centre, paper route schedules, posters, etc.)

5.  Planning
     - Do you need bus service, a bus zone, or a shelter? Are you satisfied, unsatisfied with the route your bus takes?

6.  Public Safety and Security Issues
     - Are you concerned about the behaviour of other customers you ride with?  Is there a safety or security issue? Is the same customer or customers on the bus every day? Are there any concerns regarding the station, equipment, or surrounding area that may be considered a safety or security issue?

7.  Schedules
     - Was the bus more than 5 minutes late or early?  Is the bus consistently late or early?  Did the bus not show up at all?  Does the bus make satisfactory transfer connections?

8.  Vehicle Maintenance – Bus
     - Was the bus unclean (inside/outside)?  Was there damage on the bus?  Is there anything that seems mechanically wrong with the bus?
 
9.  Bus Shelter Maintenance
     - Was the shelter broken?  Was the shelter dirty (windows, seat, etc.)?  Was there garbage in the shelter?

10.  Bus Zone Maintenance
     - Was the area around the bus zone dirty? Are there weeds and long grass? Has the snow and ice been removed?  Is it safe to board and get off the bus at this bus zone? Does the bus zone pole have the correct decals on it?

11.  CTrain Station Maintenance
     - Was the CTrain station dirty (floors, walls, etc.)?  Was there damage or anything broken?  Was the platform and stairs to the platform or station dirty, icy or snow-covered?  Were the lights working?  Were HELP phones working?  Were escalators/elevators working?

12.  Park and Ride Lots – Maintenance
     - Was the Park and Ride lot dirty (garbage, snow or ice)? Are there pot holes, broken fences or gates?

13.  General Customer Feedback
     - If the subject you wish to comment on is not included above, please send a general email from this link.
 

Other Contacts

City of Calgary - Transportation Department - Calgary Transit
Please direct comments or questions regarding the information contained
on this page to Customer Contacts

Terms of Use