| For the safety and
security of Calgary Transit customers, an extensive
security network is in place to provide assistance when
needed. Your personal safety while using Calgary Transit
is of the utmost importance to us and Calgary Transit
personnel are ready to respond to all incidents such as
medical emergencies, passenger harassment, acts of
vandalism, or any other situations or conditions which
may be considered unsafe.
Uniformed peace officers patrol the CTrain
system 24 hours a day. Additionally, transit operators,
supervisors, and maintenance personnel constantly use
the system and are available to provide assistance.
CTrain stations and
platforms are equipped with HELP phones and are under 24
hour surveillance by trained Calgary Transit staff who
visually monitor over 300 closed
circuit cameras placed strategically throughout the
system. Security monitoring staff are in direct radio
contact with peace officers and transit
supervisors and can quickly dispatch them or other
emergency services personnel such as police, ambulance
or fire.
|
Surveillance cameras may be operating in LRT stations,
LRT parking lots, Plus 15s and buses to deter and detect criminal
activity, and to maintain public safety. The collection
of recorded camera images is authorized under section
33(c) of the Freedom of Information and Protection of
Privacy Act (FOIP). If you have any questions about this
surveillance, please contact Calgary Transit’s Call
Centre at 403-262-1000. |
Each CTrain car has
eight intercom buttons should an emergency arise. Press
the help button until it clicks into place and when the
green light comes on clearly explain the situation to
the CTrain operator. The operator will provide you with
further instructions, radio for assistance if required,
or stop at the next station and go to where you are.
CTrain
Safety Features
Standard features on the
CTrain which are in effect when customers are boarding
and disembarking from the train:
- Sensitive edges at the
centre of the doors which will cycle the doors open
on objects 22 millimeters (or 7/8ths of an inch)
thick or greater.
- A photo-electric beam
near floor level. This beam recycles the door open
when the beam is interrupted.
- When the light on
the door button is off, the doors will not open and
safety features are not active.
- As long as the train
doors are open the train cannot move.
- An automatic
three-second delay that keeps the train at the
platform after the doors are closed.
- Heated rear view
mirrors to give operators clearer vision of the
platforms in all weather conditions.
To improve customer
safety, Calgary Transit has equipped every CTrain car
with the Transit Help Intercom
System, which provides two-way communication
between the customer and CTrain operator in case of
emergency.
At the edge of every
CTrain platform is a yellow line. This provides you
with a safe clearance from arriving trains and train
mirrors. Always stand behind the yellow line until your
train comes to a full stop.
When boarding the train:
- Please let other
customer exit before you board.
- Never
stick your arm, leg, briefcase or any object
into the closing doors.
- Never
try to pry the doors open.
- After boarding, please
move toward the centre of the car.
On the
train
- Inside every CTrain
you'll see yellow lines, plus signs that advise you
to stay clear of the door areas. These provide you
with a safe clearance from the doors as they open
inward.
When
leaving the train
- Please move toward a
doorway before the train arrives at your stop.
- To open the doors, use
the interior door button located on the grab rail at
each doorway. When the doors are ready to open, this
button will light up and display the "Press to
open door" message.
City of
Calgary - Transportation Department - Calgary Transit
Please
direct comments or questions regarding the information
contained
on this page to
CTCustomerFeedback@calgary.ca
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